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MOM Online Boutique
Store Policies

Terms of Service

Welcome to MOM Online Boutique — we’re delighted to have you here. By visiting or shopping on our website, you agree to the terms below. Please read them carefully before using our services.

Last updated: 21 August 2026

1. Using Our Website

  • By accessing and using this website, users agree to comply with these Terms of Service.
  • Users who do not agree should not use the website.
  • Misuse of the website or violation of applicable law is prohibited.

2. Products & Descriptions

  • Product descriptions, images and details are presented as accurately as possible.
  • Slight variations in colour or appearance may occur because of lighting, photography, screen settings or traditional weaving processes.

3. Pricing

  • Prices may change without prior notice.
  • MOM Online Boutique may modify or discontinue products at any time.

4. Orders & Confirmation

  • Placing an order confirms the customer’s intention to purchase the selected products.
  • An order-confirmation message will be provided.
  • MOM Online Boutique may cancel or refuse an order because of availability, pricing errors or unforeseen circumstances.

5. Shipping

  • Orders are processed and shipped within the estimated timeframe.
  • Delays may occur because of logistics or external factors outside the business’s control.

6. Returns & Exchanges

  • Returns or exchanges are considered only when a product is damaged or the wrong item was supplied.
  • Requests must be raised within 48 hours of delivery and must follow the Return & Refund Policy, including its parcel-opening-video requirement.
  • Items must be unused and in their original condition.

7. Payments

  • Secure online payments are accepted through trusted gateways.

8. Intellectual Property

  • Website content, including designs, images and text, belongs to the brand and may not be used without prior permission, except where otherwise permitted by law.

9. User Responsibility

  • Users must not misuse the website, engage in fraudulent activity or violate applicable law.

10. Limitation of Liability

  • MOM Online Boutique is not liable for indirect or incidental damages arising from use of the website or products, to the extent permitted by applicable law.

11. Changes to Terms

  • These Terms may be updated or modified.
  • Updated terms will be displayed on this page.

12. Contact Information

  • Reach our support team on WhatsApp or email for anything related to your order.

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