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MOM Online Boutique
Store Policies

Return & Refund Policy

At MOM Online Boutique, every product undergoes a careful quality check before shipping. Please read this policy fully before placing your order.

Last updated: 21 August 2026

No Return • No Exchange • No Cancellation for change of mind or personal dissatisfaction after an order is placed and confirmed. Damaged-product and wrong-item claims are the limited exceptions described below.

Important: Record a continuous parcel-opening video. It is required for damage, defect, missing-item and incorrect-product claims.

1. Return Eligibility

  • Returns are considered only if the customer received a damaged product.
  • Returns are considered only if the customer received the wrong item.
  • Request must be raised within 48 hours of delivery.
  • Product must be unused, unwashed and in original condition.
  • Original packaging must be intact.

2. Non-Returnable Items

  • On-sale items, except where damaged or incorrectly supplied.
  • Beaded or sequined items where only minor fall-off consistent with the product is reported.
  • Dislike or mismatch in expectation.
  • Change of mind.
  • Slight colour differences caused by lighting, photography or screens.
  • Customised or altered products, except where damaged or incorrectly supplied.

3. Return Process

  • Contact MOM Online Boutique through our WhatsApp number.
  • Share order details and clear images or video of the issue.
  • Record one clear, continuous parcel-opening video showing the sealed, unopened package.
  • The video must show the full opening process, including a clear view of the package.
  • The video must show the damaged or incorrect product clearly.
  • Claims without a proper opening video cannot be accepted where the reported damage or incorrect item cannot otherwise be verified.
  • The team will review and respond to the request.

4. Refund & Exchange

  • After approval, if stock is available, an exchange may be offered instead of a refund.
  • If replacement stock is unavailable, a refund will be initiated within 2 working days of approval. The time taken by your bank to credit the amount is outside our control.

5. Shipping Charges

  • Return shipping must be arranged by the customer.
  • Authorised returns must be shipped via India Post only and tracking details must be shared.
  • A flat courier fee of ₹100 will be reimbursed, except for wrong/damaged-item cases.

6. Cancellation Policy

  • Orders cannot be cancelled after payment is completed.

7. Contact Us

  • Our support team is available on WhatsApp and email.

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